Reference

cuan365 Privacy Policy for Your Account Data

Your account details, DANA and QRIS status, and device activity are covered in one clear Privacy Policy.

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What Our Privacy Policy Covers

cuan365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to create and protect your account, including contact details, verification records, login events, device signals and support messages. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we may receive payment status and reference details so we

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can match activity to your account; we do not need your wallet password. Our Privacy Policy also explains cookies used by the mobile browser and desktop browser, retention periods, access controls and requests about your personal data. We use account activity to maintain security, investigate unusual
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login patterns and answer payment-status questions. Access or eligibility depends on local law, and any data handling connected with that process follows the rules that apply to you.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH REQUESTS

Get Privacy Help Near Your Account

A privacy question should not interrupt your account steps. We keep the contact path close to account help and the cashier path, so you can ask…

HOW WE HANDLE DATA

Clear Controls for Privacy Requests

Privacy depends on practical handling, not a vague promise. We limit account records to people and systems that need them for access, security, payment matching or support.

Account records

We use contact details and verification records to identify your account, confirm requested changes and respond to support. The account step helps us avoid sending private details to the wrong person.

Wallet references

For DANA, OVO, GoPay and QRIS activity, we keep payment references and status details needed to match a transaction. Wallet credentials remain with the relevant payment service rather than our account record.

Browser cookies

Cookies can remember a session, language choice or security signal on your mobile browser or desktop browser. Clearing them may require you to complete the account access step again.

Login protection

We use login events, device signals and verification steps to detect unusual access. If your phone changes or a login looks unfamiliar, these records help us investigate before discussing account data.

Retention choices

We retain records only for the operational, security or legal purpose described in our Privacy Policy. Some payment or verification records may remain after account closure when local rules require them.

Change requests

You can ask us to correct, access or remove eligible personal data through account help. Include your account identifier and the requested change so we can verify ownership and respond accurately.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the searches we hear most often before an account is opened or a wallet status is checked. We keep the wording practical, with examples from DANA, QRIS, mobile access and account verification. If your situation is different, use the account-help path and describe the exact record you want us to check.

It covers account details, verification records, login events, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your phone or email to create an account path, confirm ownership, send account-related replies and handle requested changes. Clear contact details reduce the chance of private data going to another person.

No. The policy concerns transaction references and payment status needed for matching. Your DANA or QRIS password remains with the relevant wallet or payment service, not in our account record.

Contact us through account help, identify the account you control and state whether you want access, correction or removal. We may ask for an account step before releasing private details.

Cookies can keep a browser session active and record a security signal on mobile or desktop. Clearing cookies may sign you out, while your account records remain handled under this Privacy Policy.

We keep data for the operational, security or legal purpose explained in the Privacy Policy. Payment and verification records can require longer retention where local law permits or requires it.

Yes. Use account help and name the incorrect detail, such as a phone number, email or account name. We verify the request before changing records connected with your account.

cuan365 Privacy Policy for Your Account Data

Get Privacy Help Near Your Account

Clear Controls for Privacy Requests

Account records

Wallet references

Browser cookies

Login protection

Retention choices

Change requests

Privacy Policy Answers for Indonesia

01 What does the cuan365 Privacy Policy cover?

02 Why does cuan365 need my phone or email?

03 Does the Privacy Policy store my DANA or QRIS password?

04 How can I request my personal data from cuan365?

05 How do cookies affect Privacy Policy choices?

06 How long does cuan365 keep account data?

07 Can I ask for a correction after phone verification?

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